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Have questions or need assistance? Reach out to Simply Genetics today. Our professional team is here to guide you through the process and provide the clarity you deserve.
Available 7 Days a Week
At Simply Genetics, we prioritize your convenience. That’s why our team is available every day of the week to answer your questions, schedule appointments, and provide support whenever you need it.
Monday to Friday : 9am – 8pm
Saturday : 10am – 7pm
Sunday : 10am – 6pm
F.A.Q.
Frequently Asked Questions
How long does it take to receive results?
Results are typically ready within 3–5 business days, depending on the test type and specific processing requirements, ensuring you receive your answers quickly and accurately.
Are the test results confidential?
Yes, all results are handled with strict confidentiality. Only you and authorized individuals can access them securely, ensuring your privacy and peace of mind throughout the process.
Can the tests be used for legal purposes?
Legal DNA testing complies with strict chain-of-custody protocols, ensuring results are recognized by courts, government agencies, or other legal entities for official documentation or proceedings.
How accurate are your DNA tests?
Our DNA testing procedures provide 99.99% accuracy for all relationship testing. We use advanced laboratory techniques and multiple verification steps to ensure reliable results.
Do you test children?
Yes, we conduct testing for children with parental consent. Our technicians are experienced in making the process comfortable and stress-free for young participants.
How do you protect my privacy?
We maintain strict confidentiality protocols throughout the entire testing process. Your information is encrypted, and results are only shared with authorized individuals.
Do I need an appointment?
Yes, appointments are required to ensure we can serve you efficiently. We offer flexible scheduling including evenings and weekends for your convenience.
What if one party is unavailable for testing?
Alternative tests, such as grandparent or sibling DNA tests, can establish biological relationships when direct testing with one party is not possible or practical.